Holistic Therapies Training Academy Ltd (“HTTA”, “we”, “us”, “our”)
Website:
www.holistictherapiestrainingacademy.co.uk
These Terms and Conditions apply to your use of our website and to any purchase of courses, digital learning, training, assessments, and related services from HTTA.
If you do not agree to these Terms, you must stop using the website and should not place an order.
“Account” means the login credentials and associated personal information used to access our learning platform and any paid content.
“Content” means any text, images, video, downloads, course materials, and other information displayed on our website or learning platform.
“Course” / “Courses” means any training programme offered by HTTA, whether online, home study, blended, practical/in-person, accredited, or VTCT/regulated (as described at the point of booking).
“Digital Content” means downloadable or streamed content supplied digitally (e.g., manuals, resources, online modules).
“Learning Platform” means our proprietary e-learning platform and any associated systems used to deliver Digital Content.
“Order” means your booking or purchase submitted via the website, payment link, PayPal, bank transfer, or other agreed method.
“Premises” means our business premises and/or training venues as stated on the website or confirmed in your booking details.
“Services” means the services we provide, including access to the Learning Platform, delivery of training, support, assessment and certification administration where applicable.
“User” means any person accessing our website who is not employed by HTTA.
Company details: Holistic Therapies Training Academy Ltd (Company No: 12352837)
Registered address: Unit 1A Fletcher Industrial Estate, Clovelly Road, Bideford, EX39 3EU
Contact: learning@holistictherapiestraining.co.uk
2.1 Website information is an invitation to treat and not a contractual offer.
2.2 When you place an Order, you are making an offer to buy.
2.3 A legally binding contract is formed only when we send you an Order confirmation (email or written confirmation) or when we provide access to the Course/Services.
3.1 You must be 18 or over to attend training as a student or to act as a model (unless stated otherwise for a specific course).
3.2 If you are under 18, you may use the website only with the supervision of an adult. Any payment details must be provided by an adult.
If you are purchasing in the course of business, these Terms still apply. Some consumer rights described below may not apply to business customers.
- 5.1 All Content and course materials provided by HTTA remain our intellectual property (or our licensors’) and are protected by applicable laws.
- 5.2 You may not copy, reproduce, distribute, share, sell, publish, or re-use our materials (including manuals, downloads and videos) without our written permission.
- 5.3 Access to Digital Content is granted for your personal learning use only. Sharing logins or distributing content may result in suspension of access without refund.
6.1 Links to third-party websites are provided for convenience. We do not control them and are not responsible for their content.
6.2 You may link to our homepage. Deep linking to internal pages requires written permission.
7.1 Where we provide communication facilities (email, forums, messaging, chat), you agree not to post or send content that is unlawful, abusive, defamatory, discriminatory, threatening, or offensive.
7.2 We may moderate or remove content and may suspend or close accounts that breach these Terms.
8.1 You are responsible for keeping your login details secure.
8.2 If you believe your account has been compromised, contact us immediately.
8.3 We may suspend access to protect your account or our systems.
- 9.1 We may suspend or terminate an Account if we reasonably believe you have breached these Terms, misused content, or behaved in a way that risks learners, staff, or our business.
- 9.2 Where possible we will explain the reason, but we may restrict access immediately where necessary.
- 10.1 Course descriptions are provided in good faith. Exact content, tutors, venues, schedules and delivery methods may vary where reasonably required.
- 10.2 Prices may change at any time, but the price payable is the price confirmed at the time your Order is accepted.
- 10.3 Course places are subject to availability and are not guaranteed until confirmed.
- 11.1 Payment is due at the time of booking unless a payment plan is agreed in writing.
- 11.2 Where special offers/discounts apply, full payment is required, and payment plans/deposits may not be available unless stated.
- 11.3 If a payment plan is agreed, you must set up payments on the agreed dates. If payments are missed, we may cancel your booking and access, and fees already paid may remain non-refundable (see Cancellation section).
- 11.4 We do not accept payment over the telephone. Payment methods available will be shown on the enrolment/booking process.
- 12.1 Some training is delivered by licensed delivery centres operating under agreement with HTTA.
- 12.2 Where a Course is delivered via a licensed delivery centre:
~ The booking fee/deposit is payable to Holistic Therapies Training Academy Ltd and covers learner registration, awarding body administration (where applicable), certification, quality assurance, student support, and access to HTTA learning resources. This booking fee is non-refundable.
~ Any remaining course fees may be payable directly to the licensed delivery centre delivering the training and cover teaching, facilities, equipment and tutor costs.
12.3 By enrolling, you acknowledge HTTA and the licensed delivery centre may operate as separate legal entities with distinct responsibilities.
- 13.1 Our practical training days are intensive. It is your responsibility to ensure the format is suitable for you.
- 13.2 Where required, you must complete pre-course study and any online tests before attending practical training.
- 13.3 You may be required to give and receive a treatment on the day (unless one-to-one model-only training is agreed).
- 13.4 Models: unless otherwise agreed, it is your responsibility to arrange a suitable model.
- 13.5 Late arrival: if you arrive more than 15 minutes late, the tutor may refuse entry. Additional fees may apply if extra tutor/room time is required, or if training must be rescheduled.
Please read carefully — this section affects your rights.
14.1 General position: Course fees and booking fees are non-refundable and non-transferable, except where these Terms (or any specific written course terms) state otherwise.
14.2 Digital content / online learning access:
Once Digital Content has been accessed and/or downloaded, we do not offer refunds due to copyright and the nature of digital supply.
14.3 Practical training date changes (rescheduling):
If you request a date change, an admin fee may apply. The current fee will be confirmed at the time of request.
14.4 Learner cancellation (practical/in-person):
If you cancel within 7 days of the practical training date, the full fee remains non-refundable and further fees may apply to rebook.
If you fail to attend or give less than 24 hours’ notice, a rebooking fee, per day, may apply (or as otherwise stated at booking).
14.5 HTTA cancellation or rescheduling:
We reserve the right to change course dates/venues due to low numbers, tutor availability, model availability, or circumstances beyond our control. Where possible, we will offer alternative dates. We are not responsible for travel costs, accommodation costs, or loss of earnings.
14.6 VTCT assessment dates:
If you cancel a VTCT assessment date, rebooking fees may apply regardless of the reason.
15.1 Courses must be completed within the time limits below unless agreed otherwise in writing:
Home study / distance learning: 12 months
Accredited course (with practical attendance): 12 months
VTCT course: 12 months
15.2 If you exceed the permitted completion period, extension fees may apply.
- 16.1 It is the learner’s responsibility to check with their insurer before booking that the qualification is acceptable for their intended cover. Refunds are not available if insurance is declined for any reason.
- 16.2 We may recommend insurers, but we cannot guarantee acceptance.
- 16.3 You are responsible for obtaining student insurance where required during case studies.
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17.1 VTCT assessments and examinations are delivered exclusively at the approved Holistic Therapies Training Academy centre where the learner completed their training. This includes, but is not limited to, Bideford, Plymouth and Taunton. Assessment and examination places are strictly non-transferable between our approved centres.
- 17.2 External Quality Assurance (EQA) Attendance – VTCT Qualifications Only
~ For VTCT-regulated qualifications, External Quality Assurance (EQA) visits are carried out periodically by VTCT-appointed External Quality Assurers. During an EQA visit, the EQA may select learners to attend for assessment observation, professional discussion, or portfolio review.
~ If a learner is selected by the EQA, attendance is mandatory, even if this does not align with the learner’s originally planned assessment date. Failure to attend when selected may result in the learner’s qualification being delayed until a future EQA visit and may incur additional fees.
- 17.3 Completing an assessment does not automatically mean a pass. Further work or reassessment may be required.
18.1 Use of the website is also governed by our Privacy Policy (available on the website).
18.2 We process personal data in accordance with applicable UK data protection law, including UK GDPR and the Data Protection Act 2018.
18.3 We may share necessary learner information with tutors, awarding bodies, and accrediting organisations where required for delivery, registration, quality assurance, certification, and assessment.
- 19.1 We do not guarantee the website or platform will be uninterrupted or error-free.
- 19.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
- 19.3 We are not liable for indirect or consequential losses (including loss of profit, business, or earnings) arising from your use of the website or attendance on training, to the fullest extent permitted by law.
We may amend these Terms from time to time. Each version of these Terms is dated. The version displayed on our website and in force on the date you place your Order will apply to that Order.
Last updated: 8/1/2026
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
