Client care online course

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Course overview
Want to make a lasting impression with every client? The Client Care &
Communications online course teaches you how to build rapport, conduct
professional consultations, and provide 5-star service from start to finish. Boost
rebookings and become the therapist clients trust and return to.

Who This Course is For:
  • Beauty and massage therapy students
  • Newly qualified therapists
  • Apprentices and junior therapists
  • Career changers entering the industry

What You Will Learn:
  • Professional client consultation and record-keeping
  • Verbal and non-verbal communication
  • Active listening and empathy skills
  • How to handle complaints and feedback professionally
  • Creating a welcoming and inclusive treatment environment
  • Encouraging rebookings and client loyalty

Course Benefits:
  • Feel more confident during consultations
  • Improve your communication and customer service
  • Learn to manage expectations and deal with tricky situations
  • Make clients feel heard, valued, and supported
  • Increase repeat bookings and client referrals

Why Book This Course?
  • Gain essential skills for any beauty or holistic therapy career
  • Learn online at your own pace with tutor support
  • CPD accredited with downloadable certificate

FAQs
  • Do I need experience to do this course?
No, this course is suitable for beginners or as a refresher for qualified therapists.
  • Will I receive a certificate?
Yes – this course is fully accredited and includes a CPD certificate on completion.
  • Is there a test or assessment?
Yes, there is a short quiz and reflection to help embed your learning.

#ClientCare #SalonSuccess #TherapistTips #BeautyTherapistTraining
#CustomerExperience #TherapistConfidence #HolisticCommunication
#ConsultationSkills

Course information

Pre-requisite / Entry level:
None
Course format:
Online learning modules
Attendance:
No attendance required.
This course is completed via online learning
Accrediting body:
IPHM - International Practitioners of Holistic Medicine
Career potential:
This is a knowledge building online course
Additional costs:
None

Course Lessons

#holistictherapiestrainingacademy

Karen Ashton

Your instructor
Karen Ashton, founder of Holistic Therapies Training Academy and also known as 'The Aromatherapy Geek,' combines her business acumen and passion for holistic wellness to create a thriving training academy. With a background in business ownership, office management, and accounting, Karen meticulously crafts courses that meet industry standards for online, accredited, and VTCT programs. Originally established in Swindon, Wiltshire, the academy flourished after Karen moved to Bideford, Devon, in 2011 for a better work-life balance. Today, she mentors aspiring therapists, helping them achieve professional success while balancing their personal lives. Karen is also an author, vlogger, and course writer, currently working on her second publication, and continues to inspire others.
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